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Top Ten Questions Asked by Homeowner
Before selecting a vacation rental property management company certain questions should be asked to ensure your goals as a homeowner are inline with what the property management company provides and to ensure your home will be taken care of. Utah Vacation Homes has compiled the "Top 10 Questions" you should ask before deciding on a property manager.
1. How many properties in the same development will you manage?
Utah Vacation Homes is committed to maximizing reservations for all homeowners; as a result we do not want to saturate our inventory in one development. We do not have a set number of properties that we’ll manage in one development; however we will not bring on more properties at the sacrifice of reservations at other properties in the same development.
2. What is the property to staff (non-housekeeping) ratio?
Utah Vacation Homes values all of our owners and guests and has deliberately structured our company to ensure that needs are taken care of. For every six to eight homes we manage we have one staff member. This allows us to maximize reservations and properly take care of your property.
3. How do you support guests and owners during their stays?
Utah Vacation Homes’ offices are open from 9:00 AM to 5:00 PM Monday through Friday to serve owners and guests. After 5:00 PM and before 9:00 AM and on weekends we have an emergency pager that rotates through Utah Vacation Homes’ managers to respond to guest and owner emergencies. Although Utah Vacation Homes doesn't offer in-house concierge services we do work with outside concierge companies and all of our staff are familiar with the area and can make recommendations or provide local information.
4. How do you find guests?
Most of our marketing is done online through vacation rental websites as well as through other tourism related websites. We do not use travel agents or wholesalers to subsidize our marketing which means you, the homeowner, will not lose revenue due to costs associated with commissioning travel agents or wholesalers. We also market through various associations where we are members including: Utah Ski and Snowboard Association, Park City Chamber Bureau, Salt Lake Convention and Visitors Bureau, Salt Lake Chamber of Commerce, Vacation Rental Managers Association, Park City Area Lodging Association, and Utah Hotel and Lodging Association.
5. What precautions are taken to ensure my property is not damaged?
Utah Vacation Homes appreciates the investment you have made in your property and as such we have developed a process to minimize damage. This process is described below:
6. What does it cost me to list my property with your company?
There is a one time set up fee that is approximately $450 - $600 based on the size of your property. This fee covers stocking and maintaining the home with linens, creating a unit page for our website, and replacing the current lock with our key pad. The linens belong to Utah Vacation Homes and the key pad belongs to you. Our commission is 40%. Other costs vary based on individual properties needs and include
7. What is the cost for service calls?
Utah Vacation Homes generally does not charge a fee for going to your property. If the service call is less than twenty minutes or is in response to our guest’s needs you will not be charged. To maintain our standards we reserve the right to replace or fix any non-emergency problem without an owner’s approval if the cost is less than $200. If it is an emergency i.e. broken pipe at 3:00 AM we will respond immediately to the problem.
8. How many nights can I expect?
The amount of nights you can expect is dependent on several factors including the economy, sleeping capacity, location, owner use, rates, weather, decor, when we receive your contract, and amenities such as hot tub, game table, internet, and air conditioning. Most of our reservations are for the ski season, December 15-March 31, but our summer business continues to grow. In 2008 we averaged 72 nights per property, with our highest 144. For a more accurate estimate on your property please contact one of our property managers at 800-667-9456.
9. Are there restrictions on how often I can stay at my property?
We realize one reason you own your property is so you can stay there, but in order for both of us to benefit we have some restrictions during the ski season. From December 15 - March 31 you can stay 21 nights at your property. During the rest of the year we do not limit the amount of nights you stay.
10. Who stays with Utah Vacation Homes?
Not only do we pride ourselves for personally knowing the homes we manage, but we know who stays in them. We have done extensive research gathering information from our guests to determine who they are and what they value. This knowledge allows us to better serve our guests to gain repeat guests. Most our guests are families, guy ski groups, and business retreats. 84% of our guests generally vacation with family and 79% take at least one ski vacation a year.+tristanwebb